Length of warranty

The warranty on all our headlamps is 4 years, even for companies and entrepreneurs. Also for all international customers.

What is covered by the warranty

Lucifer warranty covers everything including batteries. It should be noted, however, that it does not cover greater than normal mechanical damage (e.g. the effects of large falls) drowning of the headlamp or batteries or the use of other incompatible accessories. Even in these cases we are usually able to resolve the problem.

As far as batteries are concerned, trust that the headlamps have the best Samsung li-ion batteries that exist. Their capacity does not diminish even after 3 years of intensive use, provided you treat them sensibly - don't deliberately use them in extreme cold, don't regularly discharge them to zero, don't leave fully discharged batteries lying around for long periods of time.

International warranty

What about the warranty if you ordered the headlamp from Slovakia, for example? The warranty and guarantee period is exactly the same for Lucifer anywhere in the world.

How is the warranty applied?

The warranty is applied by personal delivery or delivery by post to our premises (indicated in the contact details). If you still email us with a description of the problem, that's a small plus. A brief description of the behaviour can be quite helpful in finding the fault. At the same time, if you are in a hurry with the repair, please let us know by when you ideally need the headlamp back. We can deal with repairs quickly and are even willing to lend a replacement headlamp for free while the repair is being done.

There is no need to send back the complete headlamp package or accessories. For example, if you are addressing the functionality of the headlamp itself, it is usually sufficient to send the headlamp head and battery. If you are only addressing broken plastics, there is usually no need to send anything back and just get in touch. If you're not sure what to send, or if you're dealing with an urgent matter, give us a call at the number listed in the contacts.

We don't even need a printed invoice attached, we will track everything in our system. You can apply the warranty with us even if you didn't buy the Lucifer headlamp in our shop. In that case, please write down when and where you bought it.

Post-warranty repairs

We are also ready to repair all our headlamps that are no longer under warranty. We have all spare parts, we can upgrade the headlamps or offer a compatible newer part. In these cases you pay the cost of the repair/upgrade and shipping to you.